Crizabella Pools
Home Services Contact Client Portal →

Legal

Crizabella Pools, Inc. — Coral Springs, Florida

Last updated: April 16, 2026

1. Introduction

Crizabella Pools, Inc. ("we," "us," or "our") operates the website crizabellapools.com (the "Site") and provides commercial and residential pool services in Southeast Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, use our services, or communicate with us.

By using our Site or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Site.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Fill out our contact form (name, email address, phone number)
  • Request a quote or estimate for pool services
  • Communicate with us via our website chat feature
  • Call or email us directly
  • Enter into a service agreement with us
  • Opt in to receive text messages from us
  • Use our client portal or luxury concierge app

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referring URLs

Chat Conversations

Our website features an AI-powered chat assistant. Conversations with this chat assistant are logged for quality assurance, service improvement, and to ensure the chat provides accurate information. Chat logs include the content of messages and your IP address.

Phone Call Recording

Phone calls to and from Crizabella Pools may be recorded for quality assurance, training, and service improvement purposes. Recorded calls may be transcribed (including through automated transcription services) and used to create service tickets, follow-up tasks, and internal notes. By continuing a call after being informed of recording, you consent to the recording. If you do not wish to be recorded, you may request that recording be stopped or communicate with us via email instead.

Information from Third Parties

We may collect information about you or your property from third-party sources, including:

  • Public property records: Property ownership, square footage, permit history, and property characteristics from county assessor and clerk databases
  • Permit databases: Building permit records related to pool construction, remodeling, or equipment installation
  • Business directories: Publicly available business contact information for commercial property managers and facilities directors
  • Previous service providers: Service history information you authorize us to obtain from prior pool service companies

Information from Independent Contractors

When our independent contractor field technicians perform services at your property, they may collect and report information necessary for service delivery, including pool condition observations, equipment readings, chemical test results, photographs of equipment or pool conditions, and notes relevant to your service.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To prepare and deliver pool service quotes and invoices
  • To perform and manage pool maintenance, repair, and remodeling services
  • To send service-related communications (appointment reminders, service updates, scheduling changes)
  • To send text messages if you have opted in (see our SMS Policy)
  • To improve our website, services, and customer experience
  • To protect against fraud and unauthorized activity
  • To comply with legal obligations

4. Artificial Intelligence and Automated Processing

Crizabella Pools uses artificial intelligence (AI) and automated systems to improve our service quality and operational efficiency. AI may be used in the following ways:

  • Email classification: Incoming emails may be automatically categorized to route them to the appropriate team member
  • Call transcription: Phone calls may be transcribed by AI to create accurate service records and follow-up tasks
  • Quote generation: AI may assist in preparing service quotes based on property data, service history, and current material costs
  • Accounting categorization: Financial transactions may be automatically categorized for bookkeeping purposes
  • Chat assistant: Our website chat feature is powered by AI to answer common questions about our services
  • Concierge app: Our luxury residential concierge app uses AI to provide pool health insights, answer questions, and process service requests
  • Service assessments: AI may analyze property and pool data to generate service recommendations

Human Review Guarantee

All AI-assisted decisions that affect your service, pricing, or account are reviewed by a human team member before being finalized. AI is used as a tool to assist our team, not to make autonomous decisions about your service or account.

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service providers: We may share data with third-party service providers who help us operate our business (e.g., payment processing, communication platforms, scheduling software). These providers are contractually obligated to protect your data.
  • Independent contractors: Field technicians who perform services at your property receive only the information necessary to complete the assigned work.
  • Legal requirements: We may disclose your information if required by law, court order, subpoena, or government regulation.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
  • Safety: We may disclose information when we believe in good faith that disclosure is necessary to protect your safety or the safety of others.

6. Third-Party Services

Our Site uses the following third-party services:

  • Google Maps: To display our service area. Google's privacy policy applies to data collected through their embedded maps.
  • Anthropic (Claude AI): Our chat assistant and concierge app are powered by Anthropic's AI technology. Chat messages are processed through Anthropic's API to generate responses. We do not use chat data for AI model training.
  • RingCentral: Our business phone and SMS system is provided by RingCentral. Calls and text messages are processed through their platform. RingCentral's privacy policy applies.
  • Open-Meteo: Weather data displayed in our concierge app is provided by Open-Meteo's free API.

We do not use cookies for tracking or advertising. We do not use third-party analytics or advertising platforms. Third-party services embedded on our Site (such as Google Maps) may set their own cookies as governed by their respective privacy policies, which are outside Crizabella's control.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (SSL/TLS) on all pages of our website
  • Secure server infrastructure with regular security updates
  • Access controls limiting who can view customer data
  • Rate limiting on all forms and API endpoints to prevent abuse
  • Encrypted storage of sensitive credentials and API keys

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Contact form submissions: Retained for up to 3 years unless you request earlier deletion.
  • Chat logs: Retained for up to 1 year for quality assurance purposes.
  • Phone call recordings: Retained for up to 1 year. Transcriptions may be retained for up to 3 years as part of service records.
  • Service records: Retained for up to 7 years as required by Florida business record-keeping requirements.
  • SMS opt-in records: Retained for as long as you remain opted in, plus 3 years after opt-out for compliance purposes.
  • Concierge app data: Pool equipment records, chemical readings, and chat history retained while your account is active and for up to 1 year after account closure.

9. Data Processors & Sub-Processors

We maintain written data processing agreements with all third-party processors who handle your personal information on our behalf. These agreements require processors to protect your data, limit its use to services provided to us, and comply with applicable privacy laws. Our current processors include:

  • Anthropic (Claude AI): Chat and AI processing. Data processed in the United States. Not used for model training.
  • RingCentral: Business phone, SMS, and voicemail services. Data processed in the United States.
  • Open-Meteo: Weather data for concierge app. No personal data transmitted.

We review our processor agreements annually and will update this list as processors change.

10. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:

  • Right to Know: You may request the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Opt-Out: You may opt out of the sale or sharing of your personal information.

Crizabella Pools does not sell, share, or rent your personal information to third parties for marketing, advertising, or cross-context behavioral advertising purposes.

To exercise any of these rights, contact us at service@crizabellapools.com or call (800) 929-0606. We will verify your identity and respond within 45 days. We will not discriminate against you for exercising your privacy rights.

11. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Opt out of text/SMS messages by replying STOP
  • Opt out of phone call recording by requesting it at the start of a call
  • Withdraw consent for data processing where consent is the legal basis
  • Request human-only communication (no AI processing)

To exercise any of these rights, contact us using the information in the Contact section below. We will respond to your request within 30 days.

12. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 18, please contact us immediately and we will take steps to delete it.

13. Do Not Track

Our Site does not use tracking cookies and does not respond to Do Not Track (DNT) browser signals because we do not track users across third-party websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make material changes, we will make reasonable efforts to notify affected users. Continued use of our Site or services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Crizabella Pools, Inc.
934 N University Drive, Unit 412
Coral Springs, Florida 33071

Phone: (800) 929-0606
Email: service@crizabellapools.com

About This Policy

This SMS Privacy Policy specifically covers text message communications from Crizabella Pools. It supplements our general Privacy Policy and is provided to comply with wireless carrier requirements, the Telephone Consumer Protection Act (TCPA), and CTIA best practices for messaging programs.

1. Program Description

Crizabella Pools, Inc. offers a text messaging program to provide our customers with timely, service-related communications. This program is operated by Crizabella Pools, Inc., located at 934 N University Drive, Unit 412, Coral Springs, FL 33071.

Our messaging program sends transactional messages only — we do not send marketing, promotional, or advertising messages via SMS. All text messages are directly related to your pool service. This program complies with the Telephone Consumer Protection Act (TCPA, 47 U.S.C. §227), FCC regulations (47 CFR Part 64.1200), and CTIA Messaging Principles and Best Practices.

2. Consent and Opt-In

By providing your mobile phone number and expressly consenting to receive text messages from Crizabella Pools, you agree to receive recurring automated text messages at the phone number provided. Consent is not a condition of purchase or service. You may receive texts when you:

  • Submit a contact form or quote request on our website and check the SMS opt-in box
  • Verbally consent during a phone call or in-person meeting
  • Reply with a keyword (e.g., "YES" or "START") to one of our messages
  • Sign a service agreement that includes SMS consent language
  • Opt in through our client portal or concierge app

You must be 18 years or older to opt in to our text messaging program.

We maintain records of all opt-in consent, including the date, time, method, and source of consent, for a minimum of five (5) years for compliance and dispute resolution purposes.

3. Types of Messages

If you opt in, you may receive text messages related to:

  • Appointment reminders: Upcoming scheduled service visits
  • Service confirmations: Confirmation of completed work
  • Schedule changes: Weather delays, rescheduling, or cancellations
  • Service updates: Status of repairs, equipment orders, or ongoing projects
  • Quote and invoice notifications: When a quote is ready for review or an invoice is due
  • Emergency communications: Urgent pool safety or equipment alerts
  • Follow-up communications: Post-service quality checks
  • Concierge notifications: Service request confirmations, pool health alerts (luxury residential customers)

We do not send marketing, promotional, or advertising text messages. All messages are transactional and directly related to your pool service.

4. Message Frequency

Message frequency varies based on your service activity and schedule. Typical frequency is:

  • Maintenance customers: 1–4 messages per month (appointment reminders, service confirmations)
  • Repair/remodel customers: 2–8 messages per project (status updates, scheduling)
  • Concierge customers: 2–6 messages per month (service updates, health alerts)
  • One-time service: 1–3 messages (confirmation, reminder, follow-up)

You will never receive more than 15 messages per month from Crizabella Pools.

5. Message and Data Rates

Message and data rates may apply. Text messaging charges from your wireless carrier may apply to messages sent and received. Crizabella Pools is not responsible for any charges imposed by your carrier. Contact your wireless carrier for information about your text messaging plan.

6. How to Opt Out

You can opt out of text messages at any time using any of these methods:

  • Reply STOP: Text STOP to any message from us. You will receive a one-time confirmation message and no further texts.
  • Call us: Call (800) 929-0606 and request to be removed from text messaging.
  • Email us: Send a request to service@crizabellapools.com to remove your number from our SMS list.

After opting out, you may still receive one final confirmation message. Opting out of text messages does not cancel your pool service or any other communication channel (email, phone calls).

7. How to Get Help

For assistance with our text messaging program:

  • Reply HELP: Text HELP to any message from us for instructions.
  • Call us: (800) 929-0606
  • Email us: service@crizabellapools.com

8. Data Collection and Use

In connection with our text messaging program, we collect and use the following information:

  • Mobile phone number: To send you text messages
  • Opt-in/opt-out status: To honor your messaging preferences
  • Message delivery data: To confirm messages are delivered successfully
  • Date and time of consent: To document your opt-in for compliance purposes
  • Message content: Records of messages sent and received

This information is used solely for the purpose of sending you service-related text messages and maintaining records of your consent.

9. No Sharing of SMS Data

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party.

Your phone number and opt-in data will never be shared with third parties for their marketing or promotional purposes. We may share your phone number only with:

  • Our SMS service provider (RingCentral): Solely for the purpose of transmitting messages on our behalf. Our provider is contractually prohibited from using your data for any other purpose.
  • As required by law: If compelled by court order, subpoena, or law enforcement request.

10. Supported Carriers

Our text messaging program is designed to work with all major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, and their affiliated carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

11. Disclaimer of Warranty

Text messaging services are provided on an "as-is" basis. We make no warranty that messages will be delivered without delay, that message content will be error-free, or that the service will be uninterrupted. We are not responsible for messages that are lost, delayed, or misdirected by wireless carriers.

12. Changes to This SMS Policy

We may update this SMS Privacy Policy from time to time. Changes will be posted on this page with an updated date. If we make material changes to how we handle your SMS data, we will notify you via text message before the changes take effect.

13. Contact Us

For questions about our SMS program or this policy:

Crizabella Pools, Inc.
934 N University Drive, Unit 412
Coral Springs, Florida 33071

Phone: (800) 929-0606
Email: service@crizabellapools.com
To opt out: Reply STOP • To get help: Reply HELP

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the website crizabellapools.com (the "Site"), our client portal, luxury concierge application, and all pool services provided by Crizabella Pools, Inc. ("we," "us," or "our"), a Florida S-Corporation (License #CPC1458318) located in Coral Springs, Florida.

By accessing the Site, using our applications, or engaging our services, you agree to be bound by these Terms. By paying any invoice issued by Crizabella Pools, you acknowledge that you have reviewed and agree to these Terms of Service and our Conditions of Sale.

If you do not agree to these Terms, please do not use the Site or our services.

2. Services

Crizabella Pools provides commercial and residential pool services throughout Southeast Florida (Broward, Palm Beach, and Miami-Dade counties), including but not limited to:

  • Pool maintenance and cleaning (weekly, bi-weekly, multi-day, and one-time services)
  • Pool and spa repairs (pumps, filters, heaters, plumbing, electrical)
  • Pool remodeling and resurfacing (Diamond Brite, Pebble Tec, tile, coping, deck)
  • Pool design and construction
  • Equipment installation and upgrades
  • ADA and VGB compliance upgrades
  • Emergency pool service (24/7)
  • Luxury residential concierge service (all-inclusive flat-rate maintenance)

The specific scope of work for each engagement will be detailed in a written quote or service agreement provided to the customer.

3. Quotes and Estimates

All quotes and estimates provided by Crizabella Pools are valid for 30 days from the date of issue unless otherwise stated in writing. Quotes are based on conditions observed at the time of inspection and may be adjusted if unforeseen conditions are discovered during the course of work.

A quote does not constitute a binding contract until accepted by the customer and acknowledged by Crizabella Pools. Acceptance may be confirmed in writing, by email, by text message, or by authorizing commencement of work.

For projects where conditions are uncertain (e.g., underground plumbing, concealed structural damage), we may provide a range estimate. Final cost will be communicated before proceeding if it exceeds the estimated range.

4. Payment Terms

Invoicing

Invoices are due upon receipt unless otherwise specified in writing. For ongoing maintenance agreements, billing occurs monthly in advance.

Late Payments

Payments not received within 30 days of the invoice date may be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance. We reserve the right to suspend services on accounts more than 30 days past due without further notice.

Collection Costs

Customer shall be responsible for all costs of collection, including reasonable attorney's fees (including pre-litigation fees), court costs, and collection agency fees. This obligation applies regardless of whether a lawsuit is filed and includes costs incurred in connection with demand letters, negotiations, mediation, arbitration, and litigation at all levels, including appeals.

Accepted Payment Methods

We accept payment by check, bank transfer (ACH), and major credit cards (Visa, Mastercard, American Express). Payment instructions are included on each invoice.

Deposits

For remodeling, resurfacing, and large repair projects, a deposit may be required before work begins. The remaining balance is due upon completion. Deposits are non-refundable once materials have been ordered or work has commenced.

Residential projects: For residential contracts exceeding $2,500, deposits are limited in accordance with Florida Statute §489.126 (10% of the contract price or $1,000, whichever is less, unless the contractor is licensed and bonded for a higher amount).

Commercial projects: Deposit terms for commercial projects are established in the individual project agreement between the parties and are not subject to the residential deposit limitations of §489.126.

5. Scheduling and Access

Customers are responsible for providing safe and reasonable access to the pool area for scheduled service visits. This includes:

  • Ensuring gates are unlocked or access codes are provided
  • Keeping the pool area clear of personal belongings and obstacles
  • Securing pets away from the work area
  • Informing us of any known hazards on the property

If our technicians are unable to access the pool area at the scheduled time, a trip charge may apply. We will make reasonable attempts to contact you before departing.

We make every effort to maintain consistent scheduling. However, service times may vary due to weather, emergencies, or other circumstances beyond our control. We will notify customers of significant schedule changes when possible.

6. Cancellation Policy

Maintenance Agreements

Either party may cancel a recurring maintenance agreement with 30 days' written notice. Prepaid services will be refunded on a prorated basis for the remaining period.

One-Time Services

Cancellations made less than 24 hours before a scheduled service may be subject to a cancellation fee equal to one service visit. Cancellations made more than 24 hours in advance will not incur a fee.

Remodeling and Large Projects

Once work has commenced on a remodeling or large repair project, cancellation may result in charges for work completed, materials ordered or installed, subcontractor fees, and any restocking fees from suppliers. Deposits are non-refundable once materials have been ordered.

7. Warranty and Workmanship

Crizabella Pools stands behind the quality of our work. We provide the following warranties:

  • Repairs: 90-day warranty on labor for standard repairs. Manufacturer warranties apply to parts and equipment we install.
  • Remodeling/Resurfacing: Warranty terms will be specified in the project agreement and vary by scope of work and materials used.
  • Equipment Installation: Covered by the manufacturer's warranty. We will assist with warranty claims for equipment we install.

Warranties do not cover damage caused by:

  • Misuse, abuse, or neglect of pool or equipment
  • Acts of nature (hurricanes, floods, lightning, freeze damage)
  • Unauthorized modifications or repairs by others
  • Failure to maintain proper water chemistry
  • Normal wear and tear
  • Damage by third parties, tenants, or property visitors

EXCEPT AS EXPRESSLY STATED IN A WRITTEN SERVICE AGREEMENT, ALL WARRANTIES ARE LIMITED TO THOSE SET FORTH IN THIS SECTION. TO THE FULLEST EXTENT PERMITTED BY FLORIDA LAW, CRIZABELLA POOLS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability

To the fullest extent permitted by Florida law:

  • Crizabella Pools' total liability for any claim arising from our services shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
  • We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, lost profits, or property damage beyond the pool and immediate surrounding area.
  • We are not liable for pre-existing conditions, hidden defects, or deterioration discovered during the course of work that were not apparent during initial inspection.

IN NO EVENT SHALL CRIZABELLA POOLS' AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.

These limitations do not apply where prohibited by law or in cases of gross negligence or willful misconduct by Crizabella Pools.

9. Mutual Indemnification

In accordance with Florida Statute §725.06, the parties agree to mutual indemnification as follows:

Customer Indemnification of Crizabella

You agree to indemnify and hold harmless Crizabella Pools, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

  • Your breach of these Terms
  • Your misuse of the pool or equipment following service
  • Inaccurate information provided by you regarding your pool or property
  • Claims by third parties arising from your use of your pool
  • Failure to maintain adequate supervision of pool users, including minors
  • Failure to maintain the pool area between scheduled service visits
  • Damage or injury caused by property conditions not disclosed to Crizabella

Crizabella Indemnification of Customer

Crizabella Pools agrees to indemnify and hold harmless Customer from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

  • Crizabella's negligent acts or omissions in performing services
  • Bodily injury or property damage directly caused by Crizabella's employees or contractors while performing work on Customer's property
  • Crizabella's breach of these Terms or applicable law

Indemnification Cap

In no event shall either party's indemnification obligation exceed the total amount paid by Customer to Crizabella during the twelve (12) months preceding the event giving rise to the claim, or the annual contract value, whichever is greater. This cap does not apply to claims arising from gross negligence or willful misconduct.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate information about their pool, equipment, and any known issues
  • Maintain safe access to the pool area for service technicians
  • Secure pets and remove obstacles from the work area prior to scheduled visits
  • Promptly report any concerns about service quality or workmanship
  • Not attempt to repair or modify equipment while under a service agreement without prior consultation
  • Comply with all applicable local, state, and federal regulations regarding pool ownership and operation
  • Maintain adequate property insurance covering the pool and surrounding structures

11. Construction Lien Rights

NOTICE TO OWNER — FLORIDA STATUTE §713.015

ACCORDING TO FLORIDA'S CONSTRUCTION LIEN LAW (CHAPTER 713, FLORIDA STATUTES), THOSE WHO WORK ON YOUR PROPERTY OR PROVIDE MATERIALS AND SERVICES AND ARE NOT PAID IN FULL HAVE A RIGHT TO ENFORCE THEIR CLAIM FOR PAYMENT AGAINST YOUR PROPERTY. THIS CLAIM IS KNOWN AS A CONSTRUCTION LIEN.

IF YOUR CONTRACTOR OR A SUBCONTRACTOR FAILS TO PAY SUBCONTRACTORS, SUB-SUBCONTRACTORS, OR MATERIAL SUPPLIERS, THOSE PEOPLE WHO ARE OWED MONEY MAY LOOK TO YOUR PROPERTY FOR PAYMENT, EVEN IF YOU HAVE ALREADY PAID YOUR CONTRACTOR IN FULL.

Under Florida law, any person who provides labor, services, or materials for the improvement of real property and is not paid in full has a right to enforce a claim against the property. This right applies to pool construction, remodeling, resurfacing, equipment installation, and repair work performed on the property.

If amounts owed to Crizabella Pools remain unpaid, we may:

  • Serve a Notice to Owner within 45 days as required by §713.06, Florida Statutes
  • Record a Claim of Lien with the Clerk of Court in the county where the property is located, per §713.08, Florida Statutes
  • Commence a lien enforcement action within the time periods prescribed by §713.22, Florida Statutes

This notice is provided in accordance with Florida Statute §713.015 and applies to all contracts for improvement of real property exceeding $2,500.

12. Chemical Safety Disclaimer

Pool chemicals, including but not limited to chlorine, muriatic acid, sodium bicarbonate, calcium hypochlorite, and stabilizers, are hazardous materials that can cause serious injury if improperly handled, stored, or mixed.

Any chemical information provided on our website, in service reports, or in communications is general informational content only and is not a substitute for professional on-site assessment, manufacturer safety data sheets (SDS), or the advice of a qualified pool professional.

Crizabella Pools assumes no liability for:

  • Chemical handling, storage, or application performed by the customer or third parties
  • Injuries or property damage resulting from customer use of pool chemicals
  • Decisions made based on general chemical information provided through our website or chat assistant
  • Failure to follow manufacturer safety instructions for chemical products

Customers who handle their own pool chemicals do so at their own risk and should follow all manufacturer safety guidelines, wear appropriate protective equipment, and comply with local regulations regarding chemical storage and disposal.

13. Pool Safety & Assumption of Risk

Important Safety Notice

Swimming pools, spas, and aquatic features are inherently dangerous and present risks of drowning, near-drowning, slip-and-fall injuries, diving injuries, entrapment, and other serious bodily harm, including death.

Crizabella Pools provides pool maintenance, repair, and construction services only. We do not provide lifeguard services, pool supervision, or safety monitoring. Customer acknowledges and agrees that:

  • Supervision: Customer is solely responsible for supervising all pool users, including children, at all times. No amount of pool maintenance eliminates the risk of drowning or injury.
  • Between service visits: Customer is responsible for maintaining safe pool conditions between scheduled service visits, including monitoring water clarity, removing debris or hazards, and ensuring all safety equipment (fences, gates, alarms, drain covers) remains functional.
  • Safety equipment: Customer is responsible for installing, maintaining, and inspecting all pool safety barriers, fencing, self-closing gates, pool alarms, anti-entrapment drain covers, and other safety devices required by Florida law (Chapter 515, Florida Statutes) and local building codes.
  • Signage: For commercial properties, Customer is responsible for posting all required safety signage, depth markers, "No Diving" warnings, and emergency contact information as required by the Florida Department of Health and local regulations.
  • Compliance: Customer is responsible for maintaining a current Department of Health operating permit (for public/commercial pools) and complying with all applicable health, safety, and building codes.

CRIZABELLA POOLS SHALL NOT BE LIABLE FOR ANY DROWNING, NEAR-DROWNING, PERSONAL INJURY, OR DEATH OCCURRING IN OR AROUND ANY POOL, SPA, OR AQUATIC FEATURE SERVICED BY CRIZABELLA, EXCEPT TO THE EXTENT DIRECTLY AND PROXIMATELY CAUSED BY CRIZABELLA'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN THE PERFORMANCE OF CONTRACTED SERVICES.

Customer assumes all risks associated with pool ownership and use, and agrees that Crizabella's provision of maintenance or repair services does not create a duty to ensure the safety of pool users or the general public.

14. Website and Application Use

You agree to use the Site, client portal, and concierge app only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site or apps in any way that violates applicable law or regulation
  • Attempt to interfere with the proper functioning of the Site or apps
  • Use the AI chat assistant in a manner that is abusive, harassing, or intended to extract information for purposes unrelated to pool services
  • Attempt to circumvent security measures, rate limits, or authentication
  • Submit false or misleading information through our forms
  • Scrape, copy, or reproduce Site content without written permission
  • Share your client portal or concierge app login credentials with unauthorized parties
  • Use automated tools or bots to access our services without written authorization

15. Automated Systems and AI-Assisted Communication

Crizabella Pools uses artificial intelligence and automated systems in certain aspects of our business operations, including but not limited to:

  • Email classification and routing: Incoming communications may be automatically categorized and directed to the appropriate team member
  • Phone call processing: Calls may be transcribed and summarized using AI to create service tickets and follow-up tasks
  • Quote generation: AI may assist in preparing preliminary service estimates based on property data, service history, and current pricing
  • Chat assistant: Our website chat and concierge app use AI to provide information about our services and pool care guidance
  • Accounting and invoicing: AI may assist with transaction categorization and invoice preparation
  • Pool health monitoring: AI may analyze chemical readings and equipment data to provide health assessments (concierge customers)

All decisions affecting your service, pricing, account status, or contractual terms are reviewed and approved by a human team member. AI is used as an operational tool to improve efficiency and response times. You may request human-only communication at any time by contacting us directly.

Limitation of AI-Generated Information

All AI-generated quotes, recommendations, chemical guidance, equipment advice, and service plans are preliminary guidance only and are subject to confirmation by a licensed pool professional. Customer agrees that:

  • AI-generated responses from our chat assistant or concierge app are informational only and do not constitute professional advice
  • Customer will not rely solely on AI-generated information for chemical handling, equipment decisions, safety matters, or any action that could result in bodily injury or property damage
  • All AI-generated quotes and service recommendations require human approval before becoming binding
  • Crizabella is not liable for customer actions taken in reliance on AI-generated information without professional human verification

16. Independent Contractors

Crizabella Pools may engage independent contractor field technicians to perform certain pool services. All work performed by independent contractors on behalf of Crizabella Pools is carried out under our quality standards, service protocols, and supervision.

All warranties, guarantees, and service commitments described in these Terms apply equally to work performed by independent contractors engaged by Crizabella Pools. Independent contractors are required to maintain appropriate licenses, insurance, and certifications as applicable to the services they perform.

17. Intellectual Property

All content on the Site, including text, images, logos, photographs, software, and design elements, is the property of Crizabella Pools or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

18. Force Majeure

Crizabella Pools shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to: hurricanes, tropical storms, flooding, lightning, other severe weather events, pandemics, epidemics, supply chain disruptions, material shortages, government orders, utility failures, or labor disputes.

In such events, service deadlines will be extended by the duration of the force majeure event. We will make reasonable efforts to notify affected customers and resume service as soon as conditions allow.

19. Dispute Resolution & Binding Arbitration

Any disputes arising from these Terms or our services shall be resolved as follows:

  1. Good-faith negotiation: The parties will first attempt to resolve the dispute through direct communication within 30 days of the dispute arising.
  2. Mediation: If negotiation fails, the parties agree to participate in non-binding mediation in Broward County, Florida, with costs shared equally.
  3. Binding arbitration: If mediation fails, either party may submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Construction Industry Arbitration Rules, to be held in Broward County, Florida. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Jury Trial Waiver

BY AGREEING TO THESE TERMS, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL. The parties agree that any dispute shall be resolved through binding arbitration as described above, and not through a jury trial in state or federal court, except where prohibited by law.

Prevailing Party Attorney's Fees: The prevailing party in any arbitration, litigation, or other proceeding arising from or related to these Terms shall be entitled to recover reasonable attorney's fees, court costs, arbitration fees, and other collection expenses from the non-prevailing party, including fees incurred in connection with any appeals or enforcement proceedings.

Small Claims Exception: Either party may bring an individual action in small claims court in Broward County, Florida for disputes within the court's jurisdictional limits.

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. The Federal Arbitration Act (9 U.S.C. §1 et seq.) governs the enforceability of the arbitration provision.

20. Invoice Acceptance

Important Notice

By paying an invoice issued by Crizabella Pools, you acknowledge that you have reviewed and agree to these Terms of Service and our Conditions of Sale. A link to these Terms is included on all invoices and quotes.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, SMS Privacy Policy, Conditions of Sale, and any written service agreement, constitute the entire agreement between you and Crizabella Pools regarding the subject matter herein. Any prior agreements, representations, or understandings are superseded by these Terms.

23. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Site or services after changes are posted constitutes acceptance of the revised Terms. For customers under active service agreements, material changes will be communicated at least 30 days before taking effect.

24. Anti-Discrimination

Crizabella Pools complies with all applicable federal, state, and local anti-discrimination laws, including the Fair Housing Act, the Americans with Disabilities Act (ADA), and the Florida Civil Rights Act. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, familial status, age, sexual orientation, gender identity, or any other characteristic protected by law in the provision of our services.

25. Survival

The following provisions shall survive any termination or expiration of these Terms or any service agreement: Sections 4 (Payment Terms), 7 (Warranty), 8 (Limitation of Liability), 9 (Mutual Indemnification), 11 (Construction Lien Rights), 12 (Chemical Safety), 13 (Pool Safety), 15 (AI Disclaimer), 17 (Intellectual Property), 19 (Dispute Resolution), and 21 (Severability).

26. Assignment

Customer may not assign, delegate, or transfer any rights or obligations under these Terms or any service agreement without Crizabella's prior written consent. Crizabella may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee assumes all obligations hereunder.

27. Contact Us

If you have questions about these Terms, contact us at:

Crizabella Pools, Inc.
934 N University Drive, Unit 412
Coral Springs, Florida 33071

Phone: (800) 929-0606
Email: service@crizabellapools.com
FL License CPC1458318

About These Conditions

These Conditions of Sale apply to all invoices, quotes, and work orders issued by Crizabella Pools, Inc. They supplement our Terms of Service. By accepting an invoice, making payment, or authorizing work, you agree to these Conditions of Sale and our Terms of Service.

1. Acceptance

By accepting any invoice issued by Crizabella Pools, Inc., making payment (in whole or in part), or authorizing commencement of work, you ("Customer") agree to be bound by these Conditions of Sale and our Terms of Service. If there is a conflict between these Conditions of Sale and a separately executed written service agreement, the written service agreement shall control.

2. Payment

All invoices are due upon receipt unless otherwise specified in writing by an authorized representative of Crizabella Pools, Inc.

Partial payment of an invoice does not constitute a dispute of the remaining balance. Payment of an invoice with a notation such as "paid in full" or similar restrictive endorsement does not constitute an accord and satisfaction unless expressly agreed to in writing by Crizabella Pools.

3. Late Fees and Interest

A late fee of 1.5% per month (18% APR) shall accrue on all balances remaining unpaid for more than thirty (30) days from the invoice date. Late fees are compounded monthly on the outstanding balance, including previously accrued late fees.

Crizabella Pools reserves the right to suspend or discontinue all services on any account more than thirty (30) days past due, without further notice, until the account is brought current. Suspension of service does not relieve Customer of any payment obligation.

Residential accounts: Late fees on residential customer accounts comply with Florida Statute §687.02 and shall not exceed the maximum rate permitted by law (18% per annum). Commercial accounts: Late fees on commercial accounts are governed by the terms of the applicable service agreement and these Conditions of Sale.

4. Collection Costs and Attorney's Fees

Customer shall be responsible for all costs of collection incurred by Crizabella Pools in connection with any unpaid balance, including but not limited to:

  • Reasonable attorney's fees, including pre-litigation fees (demand letters, account review, and negotiations prior to filing suit)
  • Court costs, filing fees, and service of process fees
  • Collection agency fees and commissions
  • Skip-tracing and asset-search costs
  • Costs of appeal, post-judgment enforcement, and garnishment proceedings

This obligation applies regardless of whether a lawsuit is filed and survives any termination of the service relationship.

5. Construction Lien Rights

NOTICE PURSUANT TO FLORIDA STATUTE CHAPTER 713

Under Florida's Construction Lien Law (Chapter 713, Florida Statutes), any person who provides labor, services, or materials for the improvement of real property and is not paid in full has the right to enforce a claim against that property.

For any unpaid labor, services, or materials furnished by Crizabella Pools, Inc. in connection with the improvement of real property (including but not limited to pool construction, remodeling, resurfacing, equipment installation, and repair), Crizabella Pools retains the right to:

  • Serve a Notice to Owner as required by §713.06, Florida Statutes
  • Record a Claim of Lien with the Clerk of Court in the county where the property is located, in accordance with §713.08, Florida Statutes
  • Enforce the lien through legal action as permitted by §713.22, Florida Statutes

Nothing in these Conditions of Sale limits or waives any lien rights available to Crizabella Pools under applicable law.

6. Retention of Title

All materials, equipment, and supplies furnished by Crizabella Pools shall remain the sole property of Crizabella Pools until the invoice for such materials has been paid in full. Until payment is complete, Customer grants Crizabella Pools the right to access the property to recover unpaid-for materials, subject to applicable law.

Risk of loss or damage to materials passes to Customer upon delivery to the job site, regardless of whether title has transferred.

7. Price Adjustments

Quoted prices are based on material and supply costs at the time of the quote. If supplier costs for materials increase by more than 5% between the date of the quote and the date of delivery or installation, Crizabella Pools reserves the right to adjust the price accordingly. Customer will be notified of any price adjustment before work proceeds, and may cancel the affected portion of the order without penalty if the adjustment is not acceptable.

For ongoing maintenance agreements, pricing may be adjusted annually with thirty (30) days' written notice.

8. Sales Tax

Florida sales tax is applied in accordance with applicable law. Under current Florida tax law:

  • Labor for repair and maintenance services: Generally exempt from sales tax when separately stated on the invoice
  • Materials, parts, and chemicals: Subject to Florida sales tax and applicable county discretionary surtax
  • New construction and remodeling: Tax treatment varies; Crizabella Pools will apply tax in accordance with Florida Department of Revenue guidelines

Customer is responsible for any applicable taxes. If Customer claims a tax exemption, a valid Florida Annual Resale Certificate or other exemption documentation must be provided before the invoice is issued.

9. Warranty

Warranty coverage for services and materials is limited to the terms specified in the applicable service agreement and our Terms of Service (Section 7). No additional warranties, express or implied, are provided through these Conditions of Sale.

TO THE FULLEST EXTENT PERMITTED BY FLORIDA LAW, CRIZABELLA POOLS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Force Majeure

Crizabella Pools shall not be liable for delays in delivery, performance, or completion of work caused by events beyond our reasonable control, including but not limited to: hurricanes, tropical storms, flooding, other severe weather, pandemics, supply chain disruptions, material shortages, manufacturer backorders, government orders, utility failures, or transportation disruptions.

In the event of a force majeure delay, quoted timelines and deadlines shall be extended by the duration of the delay, and no penalty or liquidated damages shall apply.

11. Governing Law and Venue

These Conditions of Sale shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any legal action arising from or related to these Conditions of Sale or any invoice issued hereunder shall be brought exclusively in the state or federal courts located in Broward County, Florida. Customer consents to the personal jurisdiction of such courts.

12. Severability

If any provision of these Conditions of Sale is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

13. Changes to These Conditions

Crizabella Pools may update these Conditions of Sale from time to time. The current version is always available at crizabellapools.com/legal. Continued use of our services, acceptance of invoices, or authorization of work after changes are posted constitutes acceptance of the updated Conditions of Sale.

14. Contact Information

For billing inquiries or questions about these Conditions of Sale:

Crizabella Pools, Inc.
934 N University Drive, Unit 412
Coral Springs, Florida 33071

Phone: (800) 929-0606
Email: service@crizabellapools.com
FL License CPC1458318

Accessibility Statement

Crizabella Pools, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to our website, client portal, and mobile applications.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Measures We Take

  • Semantic HTML structure with proper heading hierarchy
  • Sufficient color contrast ratios for text and interactive elements
  • Keyboard-navigable interfaces throughout our website and portal
  • Alt text for all meaningful images
  • Form labels and error messages associated with input fields
  • Responsive design that works across devices and screen sizes
  • No content that flashes more than three times per second

Alternative Communication

If you have difficulty accessing any part of our website, client portal, or concierge application, we offer the following alternative methods of communication:

  • Phone: Call us at (800) 929-0606 for any information available on our website
  • Email: Contact service@crizabellapools.com for assistance
  • In person: Visit our office at 934 N University Drive, Unit 412, Coral Springs, FL 33071

We are happy to provide information in alternative formats upon request.

ADA Compliance for Pool Services

In addition to digital accessibility, Crizabella Pools is knowledgeable about and can assist with physical ADA compliance for commercial pool facilities, including:

  • Accessible means of entry (pool lifts, sloped entries, transfer walls) per ADA Section 242/1009
  • Signage requirements for accessible pool features
  • ADA-compliant deck surfaces and pathways
  • Accessible pool furniture and amenity placement

Contact us for a complimentary ADA compliance assessment of your commercial pool facility.

Feedback

We welcome your feedback on the accessibility of our digital properties. If you encounter any accessibility barriers, please contact us:

Crizabella Pools, Inc.
Phone: (800) 929-0606
Email: service@crizabellapools.com
We respond to accessibility feedback within 5 business days

Copyright & DMCA

All content on this website, including text, images, logos, photographs, and design elements, is copyright © 2008–2026 Crizabella Pools, Inc. All rights reserved.

If you believe that content on our website infringes your copyright, please submit a DMCA takedown notice to service@crizabellapools.com with the following information as required by 17 U.S.C. §512(c):

  • Identification of the copyrighted work you claim has been infringed
  • Identification of the material you claim is infringing and its location on our website
  • Your contact information (name, address, phone, email)
  • A statement that you have a good faith belief the use is not authorized
  • A statement under penalty of perjury that the information is accurate
  • Your physical or electronic signature

© 2008–2026 Crizabella Pools, Inc. All rights reserved. · Home · Client Portal · (800) 929-0606