Legal

1. Consent and Opt-In

By providing your mobile phone number and expressly consenting to receive text messages from Crizabella Pools, you agree to receive recurring automated text messages at the phone number provided. Consent is not a condition of purchase or service. You may receive texts when you:

• Submit a contact form or quote request on our website and check the SMS opt-in box
• Verbally consent during a phone call or in-person meeting
• Reply with a keyword (e.g., "YES" or "START") to one of our messages
• Sign a service agreement that includes SMS consent language

You must be 18 years or older to opt in to our text messaging program.

2. Types of Messages

If you opt in, you may receive text messages related to:

• Appointment reminders: Upcoming scheduled service visits
• Service confirmations: Confirmation of completed work
• Schedule changes: Weather delays, rescheduling, or cancellations
• Service updates: Status of repairs, equipment orders, or ongoing projects
• Quote and invoice notifications: When a quote is ready for review or an invoice is due
• Emergency communications: Urgent pool safety or equipment alerts
• Follow-up communications: Post-service quality checks

We do not send marketing, promotional, or advertising text messages. All messages are transactional and directly related to your pool service.

3. Message Frequency

Message frequency varies based on your service activity and schedule. Typical frequency is:

• Maintenance customers: 1–4 messages per month (appointment reminders, service confirmations)
• Repair/remodel customers: 2–8 messages per project (status updates, scheduling)
• One-time service: 1–3 messages (confirmation, reminder, follow-up)

You will never receive more than 15 messages per month from Crizabella Pools.

4. Message and Data Rates

Message and data rates may apply. Text messaging charges from your wireless carrier may apply to messages sent and received. Crizabella Pools is not responsible for any charges imposed by your carrier. Contact your wireless carrier for information about your text messaging plan.

5. How to Opt Out

You can opt out of text messages at any time using any of these methods:

• Reply STOP: Text STOP to any message from us. You will receive a one-time confirmation message and no further texts.
• Call us: Call 800-929-0606 and request to be removed from text messaging.
• Email us: Send a request to remove your number from our SMS list.

After opting out, you may still receive one final confirmation message. Opting out of text messages does not cancel your pool service or any other communication channel (email, phone calls).

6. How to Get Help

For assistance with our text messaging program:

• Reply HELP: Text HELP to any message from us for instructions.
• Call us: 800-929-0606

7. Data Collection and Use

In connection with our text messaging program, we collect and use the following information:

• Mobile phone number: To send you text messages
• Opt-in/opt-out status: To honor your messaging preferences
• Message delivery data: To confirm messages are delivered successfully
• Date and time of consent: To document your opt-in for compliance purposes

This information is used solely for the purpose of sending you service-related text messages and maintaining records of your consent.

8. No Sharing of SMS Data

Your phone number and opt-in data will never be shared with third parties for their marketing or promotional purposes. We may share your phone number only with:

• Our SMS service provider: Solely for the purpose of transmitting messages on our behalf. Our provider is contractually prohibited from using your data for any other purpose.
• As required by law: If compelled by court order, subpoena, or law enforcement request.

9. Supported Carriers

Our text messaging program is designed to work with all major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and their affiliated carriers. Carriers are not liable for delayed or undelivered messages.

10. Disclaimer of Warranty

Text messaging services are provided on an "as-is" basis. We make no warranty that messages will be delivered without delay, that message content will be error-free, or that the service will be uninterrupted. We are not responsible for messages that are lost, delayed, or misdirected by wireless carriers.

11. Changes to This SMS Policy

We may update this SMS Privacy Policy from time to time. Changes will be posted on this page with an updated date. If we make material changes to how we handle your SMS data, we will notify you via text message before the changes take effect.

12. Contact Us

For questions about our SMS program or this policy:

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the website crizabellapools.com (the "Site") and all pool services provided by Crizabella Pools ("we," "us," or "our"), a Florida-based company located in Coral Springs, Florida. By accessing the Site or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Site or our services.

2. Services

Crizabella Pools provides commercial pool services throughout Southeast Florida, including but not limited to:

• Pool maintenance and cleaning (weekly, bi-weekly, and one-time services)
• Pool and spa repairs (pumps, filters, heaters, plumbing, electrical)
• Pool remodeling and resurfacing (Diamond Brite, Pebble Tec, tile)
• Pool design and construction consulting
• Equipment installation and upgrades
• ADA and VGB compliance upgrades
• Emergency pool service (24/7)

The specific scope of work for each engagement will be detailed in a written quote or service agreement provided to the customer.

3. Quotes and Estimates

All quotes and estimates provided by Crizabella Pools are valid for 30 days from the date of issue unless otherwise stated in writing. Quotes are based on conditions observed at the time of inspection and may be adjusted if unforeseen conditions are discovered during the course of work.

A quote does not constitute a binding contract until accepted by the customer and acknowledged by Crizabella Pools. Acceptance may be confirmed in writing, by email, by text message, or by authorizing commencement of work.

For projects where conditions are uncertain (e.g., underground plumbing, concealed structural damage), we may provide a range estimate. Final cost will be communicated before proceeding if it exceeds the estimated range.

4. Payment Terms

Invoicing

Invoices are due upon receipt unless otherwise specified. For ongoing maintenance agreements, billing occurs monthly in advance.

Late Payments

Payments not received within 30 days of the invoice date may be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance. We reserve the right to suspend services on accounts more than 30 days past due.

If an account remains unpaid for more than 60 days, we may refer the balance to a collection agency. The customer is responsible for any collection fees, court costs, and reasonable attorney's fees incurred.

Accepted Payment Methods

We accept payment by check, bank transfer (ACH), and major credit cards (Visa, Mastercard, American Express). Payment instructions are included on each invoice.

Deposits

For remodeling, resurfacing, and large repair projects, a deposit of up to 50% may be required before work begins. The remaining balance is due upon completion. Deposits are non-refundable once materials have been ordered or work has commenced.

5. Scheduling and Access

Customers are responsible for providing safe and reasonable access to the pool area for scheduled service visits. This includes:

• Ensuring gates are unlocked or access codes are provided
• Keeping the pool area clear of personal belongings and obstacles
• Securing pets away from the work area
• Informing us of any known hazards on the property

If our technicians are unable to access the pool area at the scheduled time, a trip charge may apply. We will make reasonable attempts to contact you before departing.

We make every effort to maintain consistent scheduling. However, service times may vary due to weather, emergencies, or other circumstances beyond our control. We will notify customers of significant schedule changes when possible.

6. Cancellation Policy

Maintenance Agreements

Either party may cancel a recurring maintenance agreement with 30 days' written notice. Prepaid services will be refunded on a prorated basis for the remaining period.

One-Time Services

Cancellations made less than 24 hours before a scheduled service may be subject to a cancellation fee equal to one service visit. Cancellations made more than 24 hours in advance will not incur a fee.

Remodeling and Large Projects

Once work has commenced on a remodeling or large repair project, cancellation may result in charges for work completed, materials ordered or installed, subcontractor fees, and any restocking fees from suppliers. Deposits are non-refundable once materials have been ordered.

7. Warranty and Workmanship

Crizabella Pools stands behind the quality of our work. We provide the following warranties:

• Repairs: 90-day warranty on labor for standard repairs. Manufacturer warranties apply to parts and equipment we install.
• Remodeling/Resurfacing: Warranty terms will be specified in the project agreement and vary by scope of work and materials used.
• Equipment Installation: Covered by the manufacturer's warranty. We will assist with warranty claims for equipment we install and may serve as a liaison with the manufacturer on your behalf.

Warranties do not cover damage caused by:

• Misuse, abuse, or neglect of pool or equipment
• Acts of nature (hurricanes, floods, lightning, freeze damage)
• Unauthorized modifications or repairs by others
• Failure to maintain proper water chemistry
• Normal wear and tear
• Damage by third parties, tenants, or property visitors

8. Limitation of Liability

To the fullest extent permitted by Florida law:

• Crizabella Pools' total liability for any claim arising from our services shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
• We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, lost profits, or property damage beyond the pool and immediate surrounding area.
• We are not liable for pre-existing conditions, hidden defects, or deterioration discovered during the course of work that were not apparent during initial inspection.

These limitations do not apply where prohibited by law or in cases of gross negligence or willful misconduct by Crizabella Pools.

9. Indemnification

You agree to indemnify and hold harmless Crizabella Pools, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

• Your breach of these Terms
• Your misuse of the pool or equipment following service
• Inaccurate information provided by you regarding your pool or property
• Claims by third parties arising from your use of your pool

10. Customer Responsibilities

Customers agree to:

• Provide accurate information about their pool, equipment, and any known issues
• Maintain safe access to the pool area for service technicians
• Secure pets and remove obstacles from the work area prior to scheduled visits
• Promptly report any concerns about service quality or workmanship
• Not attempt to repair or modify equipment while under a service agreement without prior consultation
• Comply with all applicable local, state, and federal regulations regarding pool ownership and operation
• Maintain adequate property insurance covering the pool and surrounding structures

11. Website Use

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable law or regulation
• Attempt to interfere with the proper functioning of the Site
• Use the AI chat assistant in a manner that is abusive, harassing, or intended to extract information for purposes unrelated to pool services
• Attempt to circumvent security measures or rate limits
• Submit false or misleading information through our contact form
• Scrape, copy, or reproduce Site content without written permission

12. Intellectual Property

All content on the Site, including text, images, logos, photographs, and design elements, is the property of Crizabella Pools or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

13. Force Majeure

Crizabella Pools shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to: hurricanes, tropical storms, flooding, lightning, other severe weather events, pandemics, epidemics, supply chain disruptions, material shortages, government orders, utility failures, or labor disputes.

In such events, service deadlines will be extended by the duration of the force majeure event. We will make reasonable efforts to notify affected customers and resume service as soon as conditions allow.

14. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved as follows:

1. Good-faith negotiation: The parties will first attempt to resolve the dispute through direct communication within 30 days of the dispute arising.
2. Mediation: If negotiation fails, the parties agree to participate in non-binding mediation in Broward County, Florida, with costs shared equally.
3. Litigation: If mediation fails, either party may pursue legal remedies in the courts of Broward County, Florida.

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

15. Invoice Acceptance

By paying an invoice issued by Crizabella Pools, you acknowledge that you have reviewed and agree to these Terms of Service. A link to these Terms is included on all invoices and quotes.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, SMS Privacy Policy, and any written service agreement, constitute the entire agreement between you and Crizabella Pools regarding the subject matter herein. Any prior agreements, representations, or understandings are superseded by these Terms.

18. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Site or services after changes are posted constitutes acceptance of the revised Terms. For customers under active service agreements, material changes will be communicated at least 30 days before taking effect.

19. Contact Us

If you have questions about these Terms, contact us at: